Our Member Support Advisors are ready to help you!
Please let us know how we can help.
Every technical issue is a top priority for us.
If you are a Companion 24/7 Member who is having trouble with your service, please give us a call at 941-877-4000 to receive the quickest possible response.
For other support inquiries, please submit your question or issue here.
Have a question about how it works? Check out our frequently asked questions (FAQs)
Looking for training and information on how to use our system? Access helpful resources under Manage Your Account.
Need more help? We offer personal training and assistance with our “White Glove” concierge service. Please give us a call at (941) 877-4000 for more details.
How do I know my Companion 24/7 is working?
The easiest way is to test it by saying the wake word and giving an command. For example, say “Alexa, what time is it?”
What if I don’t hear a response?
Try turning up the volume. Say “Alexa, volume 8.”
How does Companion 24/7 work?
Companion is a powerful medical alert and personal emergency response system that works hands-free with Amazon Alexa. Using smart speakers within your home, in an emergency, simply say “Alexa, Call for Help.” Companion 24/7 connects you instantly (hands-free) to professional help 24/7.
Is Companion 24/7 Right for Me?
If you live alone – no matter what your age – even a small accident can spell disaster. Companion connects you to help fast in the event of a medical emergency, a fall, home invasion or other emergency.
Why can’t I just call 911 with a standard Alexa device?
Due to regulations, Alexa can’t call 911. Plus, with a standard 911 call, it may take up to 60 seconds to be connected with an operator. During times of distress, time is crucial. With Companion 24/7, urgent response agents will confirm the emergency and be able to relay vital, personal information to the paramedics including your location.