The Role of Technology in Home Care

Les DeFelice, CEO of a multi-unit franchisee for non-medical home care discusses the role technology can play in supporting home care and living independently.

I became a franchisee for non-medical home care in 2009 and have now been a provider of non-medical home care for 10 years. The biggest issue facing home care is we have an ever-growing population who absolutely wants to stay at home.

Our clients are typically 80 years of age and older. We’ve not even gotten into taking care of boomers yet who will absolutely stay home versus institutional care. Rarely do they have services 24/7. The time you’re not there, they’re living alone. They’re lonely. There’s sadness. There’s depression. They’ve had a loss. Their family lives out of state. They don’t see their grandchildren. They don’t get outside the house that much.

I am a major believer after seeing it real-time, that voice technology can absolutely alleviate loneliness. It bridges the gap between the time when a human caregiver is there to show compassion and empathy until they’re back the next day. That’s what Constant Companion does to help alleviate loneliness.

We have a thing called a moment of delight when a client first starts using Constant Companion. They can call up the kind of music they like just to start. It is unbelievable to see the look on their face and the joy that perhaps they haven’t had for some time. With Constant Companion, care is always there.

We have caregivers with clients for a certain number of days or nights. When we’re not there, the care is still there. The safety, the security, the entertainment, the trust that someone is on the other line should they need help.

Constant Companion is the most revolutionary thing to come for non-medical caregiving since it began. It’s going to be ubiquitous. It’s going to be part of our daily lives in non-medical home care to augment our fantastic caregivers with technology.

Les DeFelice,  Home Care Franchise CEO